Residential Customers

Residential customers are required to make the following deposits:

These deposits will be held by the city until the account is terminated.

Download a residential service application (PDF) or a temporary service application (PDF).

Commercial Customers

Commercial deposits are two times the average monthly utility bill for that location. These deposits can be secured with cash, a letter of credit, or a surety bond. Email the Customer Care Center to obtain further deposit requirements for commercial customers.

Download a commercial service application (PDF).

Additional Information

The following credit cards may be used to provide the required service deposit:

  • American Express
  • Debit cards
  • Discover
  • MasterCard
  • Visa

With the exception of weekends and holidays, new service can normally be initiated within 24 hours of receipt of a signed service application and satisfaction of the deposit requirement.

For more deposit information, contact the Customer Care Center at (912) 384-3302 or dial 311.