Termination of Service Requests

Disconnecting Utilities

Customers wishing to disconnect service must sign a disconnect order in one of two ways:

  • By coming to City Hall, located at:
    302 South Madison Avenue
    Douglas, GA 31533
  • By faxing a disconnection request to (912) 384-6730

Disconnection requests are not taken by phone.

Service Disconnection

Disconnection of services can normally be initiated within 24 hours' notice, except on weekends and holidays. A final bill will be sent out following service disconnection.

For More Information

For more information about disconnecting utilities, email the Customer Care Center or call (912) 384-3302 or dial 3-1-1.