The City of Douglas has implemented Utility Hawk, a customer friendly portal for utility customers to track their utility usage in their homes and businesses. Douglas utility customers will be able to create a free account and receive real-time information on their utilities.
The Utility Hawk application improves customer service and consumer engagement by enabling customers to create an online account, view their consumption data, see an estimate of their bill and perform a host of other valuable functions. Additionally, customers will be able to sign up to receive a text message, email, or phone call alert if consumption indicates a possible leak or abnormal usage. If a customer's consumption appears to look as if consumption will exceed the set threshold, an automatic alert will be sent out.
For more information about Utility Hawk, please contact the Customer Care Center by dialing 311 or 912-384-3302.