Utility Billing and Payments

Responsibilities

The Utility Billing and Payments Department is responsible for the billing and collection of four utility services: electric, gas, water, and sewer.

The department is also responsible for the management of 6,000 residential and business utility accounts. The department bills customers monthly and maintains a(n):

• After-hours payment drop box
• Drive-through window
• Online payment option
• Payment service counter

Resources

• Utility Procedures (PDF)(updated 12-14-2015)
• Billing Zones (PDF)
• Municipal Services Brochure (PDF) - For a full listing of services provided by the City of Douglas, please select City Services for our online A to Z Resource Guide.

PROGRAMS FOR SENIOR CITIZENS

The Douglas Utilities Department offers Utility Programs for Douglas Utility customers who are ages 65 and older. The two programs are a monthly $10.00 Senior Discount and the Weatherization Grant-Loan Program.  For a full explanation of the senior programs offered for Douglas Utility customers, please dial 3-1-1 or call (912) 384-3302.

Staff Directory

View Utility Customer Service Department’s staff directory.