Utility Billing and Payments

Responsibilities

The Utility Billing and Payments Department is responsible for the billing and collection of four utility services: electric, gas, water, and sewer.

The department is also responsible for the management of 6,000 residential and business utility accounts. The department bills customers monthly and maintains a(n):

  • After-hours payment drop box
  • Drive-through window
  • Online payment option
  • Payment service counter

Resources

PROGRAMS FOR SENIOR CITIZENS

Senior Citizen Discount.jpg

The Douglas Utilities Department offers Utility Programs for Douglas Utility customers who are ages 65 and older. The two programs are a monthly $10.00 Senior Discount and the Weatherization Grant-Loan Program.  For a full explanation of the senior programs offered for Douglas Utility customers, please dial 3-1-1 or call (912) 384-3302.

UtilityBillExplained.jpg

Staff Directory

View Utility Customer Service Department’s staff directory.