Working Together to Serve You Better
One of the City of Douglas' goals is to provide superior customer service. Your feedback telling us what is going well and what needs improvement is essential to better serve you. Please take a moment to complete this survey and submit to the City.

Service Date

Name

Street Address

City

State

Select a StateAlabamaAlaskaArizonaArkansasCaliforniaColoradoConnecticutDelawareFloridaGeorgiaHawaiiIdahoIllinoisIndianaIowaKansasKentuckyLouisianaMaineMassachusettsMarylandMichiganMinnesotaMississippiMissouriMontanaNorth CarolinaNorth DakotaNebraskaNevada New Hampshire New JerseyNew MexicoNew YorkOhioOklahomaOregonPennsylvaniaRhode IslandSouth CarolinaSouth DakotaTennesseeTexasUtahVirginiaVermontWashingtonWest VirginiaWisconsinWyomingWashington D.C.

Zipcode

Email Address

Telephone Number

Department that Served You*

Central Services Community Development Electric Finance Fire Gas Human Resources Parks & Recreation Police Public Works Purchasing Utility Billing and Customer Service Water Unknown

Who served you?

Was the person who served you knowledgable?*

Yes

No

How long did you wait to be served?

Less than 15 minutes Between 15 and 30 minutes Between 30 and 45 minutes 1 hour or longer

Please give a brief description of the service provided

Please rate the following as to how the service was provided

Professionalism

Excellent Very Good Good

Fair Poor

Courteous Attitude

Excellent Very Good Good

Fair Poor

Responsiveness

Excellent Very Good Good

Fair Poor

Helpful

Excellent Very Good Good

Fair Poor

Overall Ratings

Excellent Very Good Good

Fair Poor

If the person serving you was unable to address your concern or need, were you directed to the appropriate department?

Yes

No

Please share any additional comments and/or suggestions you may have