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Customer Service Survey
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Working Together to Serve You Better
One of the City of Douglas' goals is to provide superior customer service. Your feedback telling us what is going well and what needs improvement is essential to better serve you. Please take a moment to complete this survey and submit to the City.
Service Date
Name
Street Address
City
State
Select a State
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Washington D.C.
Zipcode
Email Address
Telephone Number
Department that Served You
*
Central Services
Community Development
Electric
Finance
Fire
Gas
Human Resources
Parks & Recreation
Police
Public Works
Purchasing
Utility Billing and Customer Service
Water
Unknown
Who served you?
Was the person who served you knowledgable?
*
Yes
No
How long did you wait to be served?
Less than 15 minutes
Between 15 and 30 minutes
Between 30 and 45 minutes
1 hour or longer
Please give a brief description of the service provided
Please rate the following as to how the service was provided
Professionalism
Excellent
Very Good
Good
Fair
Poor
Courteous Attitude
Excellent
Very Good
Good
Fair
Poor
Responsiveness
Excellent
Very Good
Good
Fair
Poor
Helpful
Excellent
Very Good
Good
Fair
Poor
Overall Ratings
Excellent
Very Good
Good
Fair
Poor
If the person serving you was unable to address your concern or need, were you directed to the appropriate department?
Yes
No
Please share any additional comments and/or suggestions you may have
* indicates required fields.
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