On Monday, July 16, 2012, the Utility Customer Service Department at City Hall will be closed to the public due to a software conversion implementation. Customers will be able to enter City Hall, however, tellers be unavailable to assist customers. To compensate this inconvenience to customers within Ward 2 and 3, a due date adjustment will be made on July bills. Utility customers in these two wards should pay close attention to due dates on their utility bill for the month of July. Ward 2 utility bills that are normally due on the 6th of the month, will be due on July 10, 2012. Ward 3 utility bills normally due on the 16th of the month, will be due on July 17, 2012.
“We are sorry for the inconvenience this will cause to our customers”, says Tommy Harrell, Utility Customer Service Manager. “We are taking measures to notify all customers, especially customers in Wards 2 & 3, that we will be closed on Monday, July 16th. Wards 2 and 3 due dates are the only wards affected by the closure. Utility customers in Wards 1 and 4 will not be affected and those utility due dates will remain the same.”
For more information, please call the Utility Customer Service Department at (912) 389-3499 or visit www.cityofdouglas.com.
